Cloud Service Level Management

We learned about Cloud Service Level Management this week.

Service Level Management (SLM) essentially negotiates and controls service levels that are agreed upon within certain parameters. With the growth of virtualized respurces across several domains, IT service delivery expectations increase as well. For the IT service delivery professionals this means that proper SLM of cloud computing need to be provided. SLM ensures that certain services that have been promised are delivered up to expectations and for prior agreed upon cost. A Service Quality Plan (SQP) addresses certain managerial objectives and helps with implementing the SLM.

References:

http://it.toolbox.com/blogs/security-governance/service-level-management-of-cloud-computing-42536

     There are many cloud based applications out there, offered by a variety of vendors and they can be used by anyone who has a device that is able to connect to the Internet. That includes, desktop computers, laptops, tablets and smartphones. Different cloud apps are offered for different types of businesses, ranging from very small businesses, such as sole proprietors to large enterprises with thousands of employees in all types of fields. They can also be customized to each individual business’ needs. Cloud apps are usually set up by the provider and do not require any or very little IT knowledge.












References:
https://www.infostreet.com/cloud-desktop/what-are-cloud-based-applications/