Cloud Service Level Management

We learned about Cloud Service Level Management this week.

Service Level Management (SLM) essentially negotiates and controls service levels that are agreed upon within certain parameters. With the growth of virtualized respurces across several domains, IT service delivery expectations increase as well. For the IT service delivery professionals this means that proper SLM of cloud computing need to be provided. SLM ensures that certain services that have been promised are delivered up to expectations and for prior agreed upon cost. A Service Quality Plan (SQP) addresses certain managerial objectives and helps with implementing the SLM.

References:

http://it.toolbox.com/blogs/security-governance/service-level-management-of-cloud-computing-42536